Know About ServiceNow Wildcards

Wildcards in ServiceNow
Wildcards are available for Zing.
The following searches support single and multiple character wildcard searches:

  • Global text search
  • Knowledge base
  • Lists (text searches of all fields)

To perform a single character wildcard search, use the percent sign (%) symbol. This wildcard finds
terms that contain any one character to replace the percent sign. For example, to find text or test,
search for:
te%t
To perform a multiple character wildcard search, use the asterisk (*) symbol. This wildcard finds terms
that contain 0 or more characters to replace the asterisk. For example, to find planned or placed, search
for:
pl*d
You can use wildcard characters anywhere in a search term. If a wildcard returns too many options for
an efficient search, a message appears asking you to refine the search. Administrators can configure the
limit for wildcard searches with the glide.ts.max_wildcard_expansion property.

You can use wildcards to refine your search. The following wildcards are available:

  • *searchterm: or %searchterm%: search for values that contain searchterm
  • %searchterm: search for values that end with searchterm
  • searchterm%: search for values that start with searchterm
  • =searchterm: search for values that equal searchterm
  • !*searchterm: search for values that do not contain searchterm
  • !=searchterm: search for values that do not equal searchterm

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