What is a Portal?

Servicenow Blogs Written by Kyros Academy in chennai
What is a Portal?

A portal is a ServiceNow user interface (UI), built using the Service Portal framework, which provides an alternative user experience to the standard UI. It is an intuitive way for users to interact with the underlying Now Platform using a minimum number of clicks from any device: desktop, tablet, or smartphone. Portals allow users to access any platform component including:

Selected records from important tables, such as all tasks assigned to the user
Metrics, reports, and analytics
Service Catalog
Knowledge Base
Surveys
User profile
Approvals
And more!

A portal is easily branded and themed to match your organization’s branding.

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WRITTEN BY KYROSACADEMY

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Who uses Service Portal?

Servicenow Blogs Written by Kyros Academy in chennai
Who uses Service Portal?

Several different kinds of users can configure a portal.

Limited coding: Service Portal was designed so that even users with limited coding ability or knowledge of the platform UI could set up a portal.
ServiceNow Experts: Users with an understanding of the ServiceNow platform can create portals, set up URL redirects, and view all the components of the portal in a table. Most portal configuration takes place in the Service Portal configuration page, but in specific circumstances, Service Portal administrators may need to do additional configuration directly within the platform.
Developers: Advanced customizations and new widget creation are tasks for a developer or someone who understands AngularJS and Twitter bootstrap.

In all cases, the user configuring a portal must have the admin or sp_admin role.
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